011309 InformaCast® Enabled Outdoor Intercom
Part Number: 011309
MSRP: $684.00
- Description
- Features
- Specs
- FAQs
- Installation
- Downloads
The CyberData InformaCast Enabled Outdoor Intercom can receive InformaCast notification messages, deliver two-way communication and provide secure access
control for your VoIP phone system. These devices are perfect for a multitude of settings such as commercial or residential facilities, schools and universities, retail establishments, warehouses, manufacturing plants, parking garages, shipyards, and so much more.
InformaCast Features
- Capable of receiving Singlewire InformaCast notification messages
- Compatible with Singlewire InformaCast v12.1, including support for downloading SIP credentials from InformaCast
- Supports Singlewire InformaCast High Quality Audio
Standard Features
- Full duplex audio with enhanced acoustic echo cancelling
- Half duplex push-to-talk audio from the phone side using the phone's keypad or from the intercom side using the call button
- Simultaneous SIP and multicast
- Supports user-uploadable ring and alert tones
- Loud/Night Ringer function - second SIP extension
- Can receive pages directly from Poly phones as well as other devices that send standard multicast
- DTMF-controlled dry relay contact for auxiliary control
- Door closure and tamper alert signal
- Network volume control
- Supports Outdoor Auxiliary Strobe Kit for IP66-rated outdoor visual notification
- TLS 1.2 enhanced security for IP endpoints in a local or cloud-based environment
- Autoprovisioning via HTTP, HTTPS, or TFTP
- HTTPS or HTTP web-based configuration. HTTPS is enabled by default
- Configurable event generation for device health and status monitoring
- 802.11q VLAN tagging
- Web-based upgradeable firmware
- Support for Cisco SRST resiliency
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Notification Software | Singlewire InformaCast v4.0 and above |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Audio Output (Max) Power Rating (Max) |
802.3af: 86dB @ 1 meter 802.3af: 5-Watts |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS 1.2, SRTP, HTTPS |
| IP Rating | IP65 |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 5.118 inches [130 mm] Width: 2.252 inches [57.21 mm] Height: 5.118 inches [130 mm] |
|
Weight Boxed Weight |
2.0 lbs. [0.90 kg] 3.0 lbs. [1.36 kg] |
| Compliance | CE: EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive EN 62368-1; RoHS Compliant; FCC Part 15 Class; Industry Canada ICES-3 Class A; IEEE 802.3 Compliant; TAA Compliant |
| Warranty | 2 Years Limited |
| Part Number | 011309 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
How can I prevent water or weather damage to the device if it is in a vulnerable location?
Refer to “Connecting and Sealing the SIP Outdoor Intercom” on the Intercom Quick Reference Placemat.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Typical Installation: Door Entry/Access Control 
Typical Installation: Auxiliary Strobe Kit 
Intercom to Auxiliary RGB Strobe Kit Connections 
Connections 
Remote Switch Connection 
Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.
Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269). 
Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375). 
Flush Mounting 
Rear Conduit Wall Mounting 
Bottom Conduit Wall Mounting 
Gooseneck Mounting 1 
Gooseneck Mounting 2 
Bottom Conduit Connection 
Rear Conduit Connection 
Grounding 
Network Cable 
Documentation
Serial Number begins with 3091xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:11/2/22 |
| PDF Quick Start Guide | DATE:3/13/17 |
| PDF Quick-Reference Placemat | DATE:3/13/17 |
| PDF Operations Guide (firmware version 11.7.3) | DATE:6/21/17 |
| PDF Operations Guide (firmware version 11.4.8) | DATE:11/5/15 |
| PDF Operations Guide (firmware version 11.4.7) | DATE:10/20/15 |
| PDF Operations Guide (firmware version 11.4.2) | DATE:5/1/15 |
| PDF Operations Guide (firmware version 11.3.0) | DATE:2/19/15 |
| PDF Operations Guide (firmware version 11.1.0) | DATE:1/9/15 |
| PDF Operations Guide (firmware version 10.4.0) | DATE:10/3/14 |
| PDF CE Declaration of Conformity | DATE:2/17/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 11.8.0 | DATE: 6/19/17 |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Serial Number begins with 3092xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:11/2/22 |
| PDF Quick Start Guide | DATE:2/7/25 |
| PDF Quick-Reference Placemat | DATE:9/1/23 |
| PDF Operations Guide (firmware v22.0) | DATE:11/19/24 |
| PDF Operations Guide (firmware version 21.0.0) | DATE:5/16/19 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:5/16/19 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| TERMINUS ZIP Firmware 22.0.1 *Note* Upgrade will take 6 minutes to complete and cause your device to reboot twice. Device cannot revert to previous versions. | DATE:11/19/24 |
| ZIP Firmware 21.0.0 | DATE:10/20/22 |
| ZIP Firmware 20.0.1 | DATE:3/13/19 |
| ZIP Firmware 20.0.0 | DATE:2/18/19 |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Description
The CyberData InformaCast Enabled Outdoor Intercom can receive InformaCast notification messages, deliver two-way communication and provide secure access
control for your VoIP phone system. These devices are perfect for a multitude of settings such as commercial or residential facilities, schools and universities, retail establishments, warehouses, manufacturing plants, parking garages, shipyards, and so much more.
Features
InformaCast Features
- Capable of receiving Singlewire InformaCast notification messages
- Compatible with Singlewire InformaCast v12.1, including support for downloading SIP credentials from InformaCast
- Supports Singlewire InformaCast High Quality Audio
Standard Features
- Full duplex audio with enhanced acoustic echo cancelling
- Half duplex push-to-talk audio from the phone side using the phone's keypad or from the intercom side using the call button
- Simultaneous SIP and multicast
- Supports user-uploadable ring and alert tones
- Loud/Night Ringer function - second SIP extension
- Can receive pages directly from Poly phones as well as other devices that send standard multicast
- DTMF-controlled dry relay contact for auxiliary control
- Door closure and tamper alert signal
- Network volume control
- Supports Outdoor Auxiliary Strobe Kit for IP66-rated outdoor visual notification
- TLS 1.2 enhanced security for IP endpoints in a local or cloud-based environment
- Autoprovisioning via HTTP, HTTPS, or TFTP
- HTTPS or HTTP web-based configuration. HTTPS is enabled by default
- Configurable event generation for device health and status monitoring
- 802.11q VLAN tagging
- Web-based upgradeable firmware
- Support for Cisco SRST resiliency
Specs
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Notification Software | Singlewire InformaCast v4.0 and above |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Audio Output (Max) Power Rating (Max) |
802.3af: 86dB @ 1 meter 802.3af: 5-Watts |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS 1.2, SRTP, HTTPS |
| IP Rating | IP65 |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 5.118 inches [130 mm] Width: 2.252 inches [57.21 mm] Height: 5.118 inches [130 mm] |
|
Weight Boxed Weight |
2.0 lbs. [0.90 kg] 3.0 lbs. [1.36 kg] |
| Compliance | CE: EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive EN 62368-1; RoHS Compliant; FCC Part 15 Class; Industry Canada ICES-3 Class A; IEEE 802.3 Compliant; TAA Compliant |
| Warranty | 2 Years Limited |
| Part Number | 011309 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
FAQs
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
How can I prevent water or weather damage to the device if it is in a vulnerable location?
Refer to “Connecting and Sealing the SIP Outdoor Intercom” on the Intercom Quick Reference Placemat.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Installation
Typical Installation: Door Entry/Access Control
Typical Installation: Auxiliary Strobe Kit
Intercom to Auxiliary RGB Strobe Kit Connections
Connections
Remote Switch Connection
Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
This relay can be used to trigger low current devices like strobes and security camera input signals as long as the load is not an inductive type and the relay is limited to a maximum of 1 Amp @ 30 VDC.
Connecting to inductive type loads (Door Strike Intermediate Relay Module)
We highly recommend that inductive load and high current devices use our Door Strike Intermediate Relay Module product (CD# 011269).
Connecting to inductive type loads (Networked Dual Door Strike Relay)
We highly recommend that inductive load and high current devices use our Networked Dual Door Strike Relay product (CD# 011375).
Flush Mounting
Rear Conduit Wall Mounting
Bottom Conduit Wall Mounting
Gooseneck Mounting 1
Gooseneck Mounting 2
Bottom Conduit Connection
Rear Conduit Connection
Grounding
Network Cable
Downloads
Documentation
Serial Number begins with 3091xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:11/2/22 |
| PDF Quick Start Guide | DATE:3/13/17 |
| PDF Quick-Reference Placemat | DATE:3/13/17 |
| PDF Operations Guide (firmware version 11.7.3) | DATE:6/21/17 |
| PDF Operations Guide (firmware version 11.4.8) | DATE:11/5/15 |
| PDF Operations Guide (firmware version 11.4.7) | DATE:10/20/15 |
| PDF Operations Guide (firmware version 11.4.2) | DATE:5/1/15 |
| PDF Operations Guide (firmware version 11.3.0) | DATE:2/19/15 |
| PDF Operations Guide (firmware version 11.1.0) | DATE:1/9/15 |
| PDF Operations Guide (firmware version 10.4.0) | DATE:10/3/14 |
| PDF CE Declaration of Conformity | DATE:2/17/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 11.8.0 | DATE: 6/19/17 |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Serial Number begins with 3092xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:11/2/22 |
| PDF Quick Start Guide | DATE:2/7/25 |
| PDF Quick-Reference Placemat | DATE:9/1/23 |
| PDF Operations Guide (firmware v22.0) | DATE:11/19/24 |
| PDF Operations Guide (firmware version 21.0.0) | DATE:5/16/19 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:5/16/19 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| TERMINUS ZIP Firmware 22.0.1 *Note* Upgrade will take 6 minutes to complete and cause your device to reboot twice. Device cannot revert to previous versions. | DATE:11/19/24 |
| ZIP Firmware 21.0.0 | DATE:10/20/22 |
| ZIP Firmware 20.0.1 | DATE:3/13/19 |
| ZIP Firmware 20.0.0 | DATE:2/18/19 |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |