011310 InformaCast® Enabled Outdoor Intercom with Keypad
Part Number: 011310
MSRP: $0.00
- Description
- Features
- Specs
- FAQs
- Installation
- Downloads
The CyberData InformaCast Enabled Outdoor Intercom with Keypad can receive InformaCast notification messages, deliver two-way communication and provide secure access control for your VoIP phone system. This device is perfect for settings such as commercial or residential facilities, schools, universities, retail establishments warehouses and manufacturing plants.
InformaCast Features
- Capable of receiving Singlewire InformaCast notification messages
- Compatible with Singlewire InformaCast v12.1, including support for downloading SIP credentials from InformaCast
- Supports Singlewire InformaCast High Quality Audio
Standard Features
- Compatible with Cisco Call Manager
- TLS 1.2 enhanced security for IP Endpoints in a local or cloud-based environment
- Dry contact relay configurable in all modes for secure access or auxiliary control
- Security mode allows for up to 500 user codes with configurable times and blacklisting plus extension dialing
- 12-key keypad with backlight
- Programmable speed dial
- Full-duplex voice operation
- Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
- Enhanced acoustic echo canceling
- Network web management and firmware download
- Network adjustable speaker volume
- Concurrent SIP and multicast paging
- Door closure and tamper alert signal
- Downloadable alert, ringtones and callout messages
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Notification Software | Singlewire InformaCast v4.0 and above |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Speaker Output | 2 Watts Peak Power |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS/SSL 1.2 |
| IP Rating | IP65 |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 7.480 inches [190.0 mm] Width: 2.284 inches [58 mm] Height: 5.118 inches [130.0 mm] |
|
Weight Boxed Weight |
2.8 lbs. [1.27 kg] 4.0 lbs. [1.81 kg] |
| Compliance | CE; EMC Directive Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant |
| Warranty | 2 years limited |
| Part Number | 011310 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
How can I prevent water or weather damage to the device if it is in a vulnerable location?
Refer to “Wall Mounting with Ground Cable and Network Cable Installation” on the Intercom Quick Reference Placemat.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Typical Installations
Dimensions
Dimensions (Rear View and Mounting Holes)
Cable Routing
Network Cable Service Loop Routing
Mounting
Rear Conduit Network Cable Entry Restrictions
Rear Conduit Network Cable Entry Restrictions with Shroud
Rear Conduit Mounting Option
Concrete Wall Mounting
Wall Mounting
Onboard Terminal Connections
Connections
Remote Switch Connection 
Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads(Networked Dual Door Strike Relay product (CD# 011375)
Serial Number begins with 3101xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:5/13/19 |
| PDF Quick-Reference Placemat | DATE:3/17/17 |
| PDF Quick Start Guide | DATE:3/17/17 |
| PDF Operations Guide (firmware version 11.9.2) | DATE:10/27/17 |
| PDF Operations Guide (firmware version 11.7.3) | DATE:6/21/17 |
| PDF Operations Guide (firmware version 11.4.8) | DATE:11/13/15 |
| PDF Operations Guide (firmware version 11.3.0) | DATE:10/19/15 |
| PDF Operations Guide (firmware version 11.1.0) | DATE:1/16/15 |
| PDF Operations Guide (firmware version 10.4.0) | DATE:10/1/14 |
| PDF CE Declaration of Conformity | DATE:2/17/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 11.9.3 | DATE: 11/7/17 |
| ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. | |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Serial Number begins with 3102xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:5/13/19 |
| PDF Quick Start Guide | DATE:5/17/19 |
| PDF Quick-Reference Placemat | DATE:5/17/19 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:5/17/19 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 20.0.0 | DATE:3/8/19 |
| ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. | |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Description
The CyberData InformaCast Enabled Outdoor Intercom with Keypad can receive InformaCast notification messages, deliver two-way communication and provide secure access control for your VoIP phone system. This device is perfect for settings such as commercial or residential facilities, schools, universities, retail establishments warehouses and manufacturing plants.
Features
InformaCast Features
- Capable of receiving Singlewire InformaCast notification messages
- Compatible with Singlewire InformaCast v12.1, including support for downloading SIP credentials from InformaCast
- Supports Singlewire InformaCast High Quality Audio
Standard Features
- Compatible with Cisco Call Manager
- TLS 1.2 enhanced security for IP Endpoints in a local or cloud-based environment
- Dry contact relay configurable in all modes for secure access or auxiliary control
- Security mode allows for up to 500 user codes with configurable times and blacklisting plus extension dialing
- 12-key keypad with backlight
- Programmable speed dial
- Full-duplex voice operation
- Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
- Enhanced acoustic echo canceling
- Network web management and firmware download
- Network adjustable speaker volume
- Concurrent SIP and multicast paging
- Door closure and tamper alert signal
- Downloadable alert, ringtones and callout messages
Specs
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Notification Software | Singlewire InformaCast v4.0 and above |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Speaker Output | 2 Watts Peak Power |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS/SSL 1.2 |
| IP Rating | IP65 |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 7.480 inches [190.0 mm] Width: 2.284 inches [58 mm] Height: 5.118 inches [130.0 mm] |
|
Weight Boxed Weight |
2.8 lbs. [1.27 kg] 4.0 lbs. [1.81 kg] |
| Compliance | CE; EMC Directive Class A EN 55032 & EN 55024, LV Safety Directive- EN 60950-1, RoHS Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant |
| Warranty | 2 years limited |
| Part Number | 011310 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
FAQs
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
How can I prevent water or weather damage to the device if it is in a vulnerable location?
Refer to “Wall Mounting with Ground Cable and Network Cable Installation” on the Intercom Quick Reference Placemat.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Installation
Typical Installations
Dimensions
Dimensions (Rear View and Mounting Holes)
Cable Routing
Network Cable Service Loop Routing
Mounting
Rear Conduit Network Cable Entry Restrictions
Rear Conduit Network Cable Entry Restrictions with Shroud
Rear Conduit Mounting Option
Concrete Wall Mounting
Wall Mounting
Onboard Terminal Connections
Connections
Remote Switch Connection Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads(Networked Dual Door Strike Relay product (CD# 011375)
Downloads
Serial Number begins with 3101xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:5/13/19 |
| PDF Quick-Reference Placemat | DATE:3/17/17 |
| PDF Quick Start Guide | DATE:3/17/17 |
| PDF Operations Guide (firmware version 11.9.2) | DATE:10/27/17 |
| PDF Operations Guide (firmware version 11.7.3) | DATE:6/21/17 |
| PDF Operations Guide (firmware version 11.4.8) | DATE:11/13/15 |
| PDF Operations Guide (firmware version 11.3.0) | DATE:10/19/15 |
| PDF Operations Guide (firmware version 11.1.0) | DATE:1/16/15 |
| PDF Operations Guide (firmware version 10.4.0) | DATE:10/1/14 |
| PDF CE Declaration of Conformity | DATE:2/17/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 11.9.3 | DATE: 11/7/17 |
| ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. | |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |
Serial Number begins with 3102xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:5/13/19 |
| PDF Quick Start Guide | DATE:5/17/19 |
| PDF Quick-Reference Placemat | DATE:5/17/19 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:5/17/19 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 20.0.0 | DATE:3/8/19 |
| ZIP The SolarWinds TFTP server is used when autoprovisioning firmware updates or audio files. | |
| ZIP The Discovery Utility scans the network and reports back any found VoIP devices that are attached to the physical network. | |