- Description
- Features
- Specs
- FAQs
- Installation
- Downloads
The SIP Indoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for a multitude of settings such as commercial or residential facilities, schools and universities, retail establishments, warehouses, and manufacturing plants.
CyberData's SIP enabled VoIP products are compatible with a vast majority of VoIP systems including SBCs, Gateways, and phone systems both on-premise and cloud-based.
- Full duplex audio with enhanced acoustic echo canceling
- Half duplex push-to-talk audio from the phone side using the phone's keypad or from the intercom side using the call button
- Simultaneous SIP and multicast
- Supports user-uploadable ring and alert tones
- Loud/Night Ringer function - second SIP extension
- Can receive pages directly from Poly phones as well as other devices that send standard multicast
- DTMF-controlled dry relay contact for auxiliary control
- Door closure and tamper alert signal
- Network volume control
- Supports Auxiliary Strobe Kit for visual notification
- Intended for indoor use only
- TLS 1.2 and SRTP enhanced security for IP endpoints in a local or cloud-based environment
- Autoprovisioning via HTTP, HTTPS, or TFTP
- HTTPS or HTTP web-based configuration. HTTPS is enabled by default
- Configurable event generation for device health and status monitoring
- 802.11q VLAN tagging
- Web-based upgradeable firmware
- Support for Cisco SRST resiliency
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Audio Output (Max) Power Rating (Max) |
802.3af: 86dB @ 1 meter 802.3af: 5-Watts |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-Law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS 1.2, SRTP, HTTPS |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 4.53 inches [115 mm] Width: 2.22 inches [56.3 mm] Height: 4.53 inches [115 mm] |
|
Weight Boxed Weight |
1.0 lbs. (0.45 kg) 2.0 lbs. (0.90 kg) |
| Compliance | CE: EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive EN 62368-1; RoHS Compliant; FCC Part 15 Class; Industry Canada ICES-3 Class A; IEEE 802.3 Compliant; TAA Compliant |
| Warranty | 2 Years Limited |
| Part Number | 011211 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
What is the difference between the SIP Emergency Intercom (011209), SIP Indoor Intercom (011211), and the SIP Indoor Flush Mount (011272)?
The difference in these products are the physical characteristics. The Emergency Intercom (011209) is bright red and features an “EMERGENCY” label, while the Indoor Intercom (011211) is white and features a “CALL” label. Both of these products are surface mount. The Indoor Flush Mount Intercom (011272) has the same labels as the indoor intercom, but comes in a flush mountable case. All of these products have the same internal functionality.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Typical Installation
SIP RGB Strobe or Auxiliary RGB Strobe
Dimensions
Maximum Recommended Wall Cutout Dimensions
Onboard Terminal Connections
Connections
Remote Switch
Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
Mounting
Wall Mounting
All firmware files include release notes and an autoprovisioning template.
Please back up your configuration before uploading firmware, and restore factory defaults after the upload is complete.
Serial Number begins with 2110xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:8/23/23 |
| PDF Quick Start Guide | DATE:9/12/14 |
| PDF Quick Reference | DATE:10/23/15 |
| PDF Operations Guide (firmware version 8.0.0) | DATE:4/17/14 |
| PDF Operations Guide (firmware version 7.1.6) | DATE:2/15/13 |
| PDF CyberData Night Ringer Explained | DATE:3/25/20 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 8.0.2 | DATE:7/8/13 |
| ZIP Firmware 8.0.1 | DATE:5/21/13 |
| ZIP Firmware 8.0.0 | DATE:3/22/13 |
| ZIP Firmware 7.1.6 | DATE:10/24/12 |
| ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher | DATE:3/22/13 |
| ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. | DATE:3/22/13 |
| ZIP The Discovery Utility scans the network for CyberData devices. | |
Serial Number begins with 2111xxxxx
Serial Number begins with 2112xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:8/23/23 |
| PDF Quick Start Guide | DATE:3/1/22 |
| PDF Quick-Reference Placemat | DATE:8/9/24 |
| PDF Operations Guide (firmware version 22.0.1) | DATE:11/19/24 |
| PDF Operations Guide (firmware version 20.4.1) | DATE:3/1/22 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:1/24/19 |
| PDF CyberData Night Ringer Explained | DATE:3/25/20 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 22.0.1 *Note* Upgrade will take 6 minutes to complete and cause your device to reboot twice. Device cannot revert to previous versions. | DATE:11/19/24 |
| ZIP Firmware 20.4.1 | DATE:2/22/22 |
| ZIP Firmware 20.0.0 | DATE:1/22/19 |
| ZIP The Discovery Utility scans the network for CyberData devices. | |
Description
The SIP Indoor Intercom delivers two-way communication and secure access control for your VoIP phone system. These devices are perfect for a multitude of settings such as commercial or residential facilities, schools and universities, retail establishments, warehouses, and manufacturing plants.
CyberData's SIP enabled VoIP products are compatible with a vast majority of VoIP systems including SBCs, Gateways, and phone systems both on-premise and cloud-based.
Features
- Full duplex audio with enhanced acoustic echo canceling
- Half duplex push-to-talk audio from the phone side using the phone's keypad or from the intercom side using the call button
- Simultaneous SIP and multicast
- Supports user-uploadable ring and alert tones
- Loud/Night Ringer function - second SIP extension
- Can receive pages directly from Poly phones as well as other devices that send standard multicast
- DTMF-controlled dry relay contact for auxiliary control
- Door closure and tamper alert signal
- Network volume control
- Supports Auxiliary Strobe Kit for visual notification
- Intended for indoor use only
- TLS 1.2 and SRTP enhanced security for IP endpoints in a local or cloud-based environment
- Autoprovisioning via HTTP, HTTPS, or TFTP
- HTTPS or HTTP web-based configuration. HTTPS is enabled by default
- Configurable event generation for device health and status monitoring
- 802.11q VLAN tagging
- Web-based upgradeable firmware
- Support for Cisco SRST resiliency
Specs
| Ethernet I/F | 10/100 Mbps |
| Protocol | SIP RFC 3261 Compatible |
| Power Input | PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included) |
| Audio Output (Max) Power Rating (Max) |
802.3af: 86dB @ 1 meter 802.3af: 5-Watts |
| On-Board Relay | 1A @ 30 VDC |
| Payload Types | G.711 a-Law, G.711 μ-Law, G.722 and G.729 |
| Network Security | TLS 1.2, SRTP, HTTPS |
| Operating Range | Temperature: -40 degrees C to 55 degrees C (-40 degrees F to 131 degrees F) Humidity: 5-95%, non-condensing |
| Storage Temperature | -40 degrees C to 70 degrees C (-40 degrees F to 158 degrees F) |
| Storage Altitude | Up to 15,000 ft. (4573 m) |
| Dimensions* |
Length: 4.53 inches [115 mm] Width: 2.22 inches [56.3 mm] Height: 4.53 inches [115 mm] |
|
Weight Boxed Weight |
1.0 lbs. (0.45 kg) 2.0 lbs. (0.90 kg) |
| Compliance | CE: EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive EN 62368-1; RoHS Compliant; FCC Part 15 Class; Industry Canada ICES-3 Class A; IEEE 802.3 Compliant; TAA Compliant |
| Warranty | 2 Years Limited |
| Part Number | 011211 |
*Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
FAQs
How do I update my firmware?
Go to the Downloads tab, click on the serial number range matching your device and download the firmware compatible with it. To update the firmware, unzip the file and log in to the web GUI for the device you are trying to upgrade. Navigate to the Firmware tab and browse for the firmware file you just downloaded. Select and upload that file. Do not reboot, the device will do it for you. For more information, please check your product’s Operations Guide, also available under the Downloads tab.
PLEASE NOTE: Firmware is not backwards compatible for V3 devices. If you are downgrading or trying to update a pre-V3 device, please contact CyberData’s Technical Support Department first to ensure the device does not get damaged. We also recommend you export a copy of your current configuration BEFORE updating, should a loss of power or another issue occur that would potentially lose your settings.
Is this device compatible with my service provider or IP-PBX server?
CyberData VoIP products are compatible with IP-PBX servers that support standard SIP protocol. You can find a full list of IP-PBX servers that CyberData products have been validated on by going to Connecting to Compatible IP-PBX Servers. If you do not see your IP-PBX on this list, feel free to contact CyberData’s Technical Support Department for more information.
What is multicast?
IP multicast is a technique for one-to-many communication over a local IP network. IGMP multicast is sent via UDP packets from a multicast server to a multicast receiver. This stream scales to a larger receiver population by not requiring prior knowledge of who or how many receivers there are. Multicast uses network infrastructure efficiently by requiring the source to send a packet only once, even if it needs to be delivered to many receivers. The network replicates the packet in order to reach multiple receivers only when necessary.
Multicast is a great alternative to SIP registration as it does not require that the recipient of the stream to register as an extension on an IP-PBX server.
CyberData products support both regular IGMP multicast as well as proprietary Polycom Group Paging.
Which IP Phones do you recommend for setting up a Peer to Peer SIP call with this device?
How loud is the speaker on the Intercom?
The average Intercom volume level is 9 SPL using the standard 1KHz test tone normalized at 0dB and yields 93dB output at 1 meter.
What is the difference between the SIP Emergency Intercom (011209), SIP Indoor Intercom (011211), and the SIP Indoor Flush Mount (011272)?
The difference in these products are the physical characteristics. The Emergency Intercom (011209) is bright red and features an “EMERGENCY” label, while the Indoor Intercom (011211) is white and features a “CALL” label. Both of these products are surface mount. The Indoor Flush Mount Intercom (011272) has the same labels as the indoor intercom, but comes in a flush mountable case. All of these products have the same internal functionality.
For additional support or answers to questions not covered on this page, who should I contact?
What type of relay does the intercom have?
CyberData's line of intercoms have a normally open, temporarily closed style relay for use with most door strikes. If the inverse, normally closed temporarily open, is required please use one of CyberData's Door Strike Relay accessory products.
What is the maximum rating for the intercom's relay?
CyberData Intercoms onboard relays are rated up to 1 amp at 30 volt DC.
Is the circuit board on the intercom IP rated?
The circuit boards in CyberData's intercoms are not IP rated and rely on the IP rating of their enclosure to protect the board.
Installation
Typical Installation
SIP RGB Strobe or Auxiliary RGB Strobe
Dimensions
Maximum Recommended Wall Cutout Dimensions
Onboard Terminal Connections
Connections
Remote Switch
Connecting to non-inductive type loads (Devices Less than 1A at 30 VDC)
Connecting to inductive type loads (Door Strike Intermediate Relay Module product (CD# 011269)
Connecting to inductive type loads (Networked Dual Door Strike Relay product (CD# 011375)
Mounting
Wall Mounting
Downloads
All firmware files include release notes and an autoprovisioning template.
Please back up your configuration before uploading firmware, and restore factory defaults after the upload is complete.
Serial Number begins with 2110xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:8/23/23 |
| PDF Quick Start Guide | DATE:9/12/14 |
| PDF Quick Reference | DATE:10/23/15 |
| PDF Operations Guide (firmware version 8.0.0) | DATE:4/17/14 |
| PDF Operations Guide (firmware version 7.1.6) | DATE:2/15/13 |
| PDF CyberData Night Ringer Explained | DATE:3/25/20 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 8.0.2 | DATE:7/8/13 |
| ZIP Firmware 8.0.1 | DATE:5/21/13 |
| ZIP Firmware 8.0.0 | DATE:3/22/13 |
| ZIP Firmware 7.1.6 | DATE:10/24/12 |
| ZIP Firmware 8.0.0 with signature for downgrading from v8.0.1 or higher | DATE:3/22/13 |
| ZIP Firmware 7.1.6 with signature for downgrading from v8.0.0 or higher. | DATE:3/22/13 |
| ZIP The Discovery Utility scans the network for CyberData devices. | |
Serial Number begins with 2111xxxxx
Serial Number begins with 2112xxxxx
| Documentation | |
|---|---|
| Description | Date |
| PDF Datasheet | DATE:8/23/23 |
| PDF Quick Start Guide | DATE:3/1/22 |
| PDF Quick-Reference Placemat | DATE:8/9/24 |
| PDF Operations Guide (firmware version 22.0.1) | DATE:11/19/24 |
| PDF Operations Guide (firmware version 20.4.1) | DATE:3/1/22 |
| PDF Operations Guide (firmware version 20.0.0) | DATE:1/24/19 |
| PDF CyberData Night Ringer Explained | DATE:3/25/20 |
| PDF CE Declaration of Conformity | DATE:2/23/17 |
| Connecting to Compatible IP-PBX Servers | |
| Firmware, Drivers & Utilities | |
| ZIP Firmware 22.0.1 *Note* Upgrade will take 6 minutes to complete and cause your device to reboot twice. Device cannot revert to previous versions. | DATE:11/19/24 |
| ZIP Firmware 20.4.1 | DATE:2/22/22 |
| ZIP Firmware 20.0.0 | DATE:1/22/19 |
| ZIP The Discovery Utility scans the network for CyberData devices. | |